1.1. This privacy notice (the “Privacy Notice”) applies to all personal information processing activities carried out by the Money and Pensions Service. The Money and Pensions Service was set up as an independent body with responsibility for improving people’s money management in May 2018.
1.3. The new body will deliver free and impartial financial guidance and a more streamlined service to members of the public providing easier access to the information and guidance. The Money and Pensions Service became a legal entity on 1 October 2018 and will take on its delivery functions from January 2019.
1.4. The objectives of the Money and Pensions Service are—
1.5. The Money and Pensions Service must have regard to its objectives when it exercises its functions.
1.6. In this section “information, guidance and advice” means—
1.7. In order to carry out this function, we collect, process and store personal and sensitive data on an ongoing basis. Our lawful basis for processing personal data is, to carry out our public task set out above. Exceptions to this will be on the lawful basis of consent from our customers. We have a responsibility to protect this information and ensure its confidentiality, integrity and availability.
1.8. This privacy statement describes why and how we collect and use personal data. We may use personal data provided to us for any of the purposes described in this privacy statement or as otherwise stated at the point of collection.
1.9. At present Pension Wise will have their own privacy policies. And this will apply when you use their service.
1.10. The Money and Pensions Service is a data controller in respect of personal information that we process in connection with our business. In this notice, references to “we”, “us” or “our” are references to the Money and Pensions Service.
1.11. Our principal address is Holborn Centre, 120 Holborn, London EC1N 2TD and our contact details can be located at moneyandpensionsservice.org.uk. More information about the Money and Pensions Service can be found at moneyandpensionsservice.org.uk.
1.12. We respect individuals’ rights to privacy and to the protection of personal information. The purpose of this Privacy Notice is to explain how we collect and use personal information in connection with our business. “Personal information” means information about a living individual who can be identified from that information (either by itself or when it is combined with other information).
1.13. We may update our Privacy Notice from time to time. When we do we will communicate any changes to you and publish the updated Privacy Notice on our website. We would encourage you to visit our website regularly to stay informed of the purposes for which we process your information and your rights to control how we process it.
2.1. Personal data - means any information relating to an identifiable living person who can be directly or indirectly identified in particular by reference to an identifier. This definition provides for a wide range of personal identifiers to constitute personal data, including name, identification number, location data or online identifier, reflecting changes in technology and the way organisations collect information about people.
2.2. Your information is made up of all the personal information we hold about you. It includes:
2.3. “Sensitive” and “Special Categories” of personal information.
3.1. We want to make sure you are aware of your rights in relation to the personal information we process about you. We have described those rights and the circumstances in which they apply below. If you wish to exercise any of these rights, if you have any queries about how we use your personal information that are not answered here, or if you wish to complain to our Data Protection Officer, please contact us at firstname.lastname@example.org or 020 7943 0500.
3.2. Access – You have a right to get access to the personal information we hold about you. If you would like a copy of the personal information we hold about you, please write to: Data Protection Officer, the Money and Pensions Service, Holborn Centre, 120 Holborn, London, EC1N 2TD. Or contact us at 020 7943 0500.
For more information on how to get access to your information and the documents we need you to submit or to make a formal Subject Access Request (SAR) please complete the SAR Form available on the Contact Us pages of our respective websites, this can be submitted via email Contact@SingleFinancialGuidancebody.org.uk or by post.
3.3. Rectification – You have a right to rectification of inaccurate personal information and to update incomplete personal information. If you believe that any of the information that we hold about you is inaccurate, you have a right to request that we restrict the processing of that information and to rectify the inaccurate personal information
3.4. Erasure – You have a right to request that we delete your personal information. You may request that we delete your personal information if you believe that:
3.5. Restriction – You have a right to request us to restrict the processing of your personal information. You may request us to restrict processing your personal information if you believe that:
3.6. Objection – You have a right to object to the processing of your personal information. You have a right to object to us processing your personal information (and to request us to restrict processing) for the purposes described in Schedule A – Purposes of Processing (below), unless we can demonstrate compelling and legitimate grounds for the processing, which may override your own interests or where we need to process your information to investigate and protect us or others from legal claims. Depending on the circumstances, we may need to restrict or cease processing your personal information altogether, or, where requested, delete your information.
3.7. Withdraw consent – You have a right to withdraw your consent. Where we rely on your permission to process your personal information, you have a right to withdraw your consent at any time. We will always make it clear where we need your permission to undertake specific processing activities.
3.8. Lodge complaints – You have a right to lodge a complaint. If you wish to raise a complaint on how we have handled your personal information, you can contact our Data Protection Officer who will investigate the matter and report back to you.
Post: The Money and Pensions Service, Holborn Centre, 120 Holborn, London, EC1N 2TD.
Telephone: 020 7943 0500.
3.9. We hope that we can address any concerns you may have, but you can always contact the Information Commissioner’s Office (ICO). For more information, visit ico.org.ukopens in new window.
4.1. We may change this notice from time to time, in whole or part, at our sole discretion or to fulfil a legal obligation. We encourage you to check our website to view the most recent version of this notice. You may also request a copy of the most recent version by contacting us.
5.1. We will only use and share your information where it is necessary for us to lawfully carry out our business activities. We want to ensure that you fully understand how your information may be used. We have described the purposes for which your information may be used in detail in Schedule A – Purposes of Processing.
5.2. We share your personal information with other companies within the Money and Pensions Service Group, all of which provide the same high level of security and protection. We have group-wide policies to make sure your personal information is protected, no matter which company in the Money and Pensions Service Group holds that information.
5.3. We collect personal data so that we can understand your situation and provide you with personalised information and guidance. We use the data that we store to help us to ensure that we continually give a high-quality service that is accurate and clear and in line with the current UK and/or EU legislation; and provide quantitative and qualitative insight on our service for our own use and third parties.
5.4. If you want us to stop using personal information we’ve collected via cookies on our websites, you should change your cookie settings. In some cases, we might decide to keep information, even if you ask us not to. This could be for legal or regulatory reasons, so that we can keep providing our products and services. We will always tell you why we keep the information.
6.1. We will not share your information with anyone outside the Money and Pensions Service except:
6.2. We will only share your information with third parties on a limited basis following due diligence and in accordance with our internal procedures.
6.3. The Money and Pensions Service will not share your information with third parties for their own marketing purposes.
7.1. We will contact you with information relevant to the Money and Pensions Service or Financial Capability programme (including updated information about how we process your personal information), by a variety of means including via email, post and/or telephone. If at any point in the future, you change your contact details you should tell us promptly about those changes.
7.2. If you change your mind about how you would like us to contact you or you no longer wish to receive this information, you can tell us at any time by contacting us at email@example.com.
7.3. We may monitor or record calls, emails, text messages or other communications in accordance with applicable laws for the purposes outlined in Schedule A – Purposes of Processing.
8.1. When contacting our Telephone Service, we create records that contain your information. Records can be held on a variety of media (physical or electronic) and formats.
8.2. We manage our records to help us to serve our customers well (for example for operational reasons, such as dealing with any queries relating to Money or Pensions Advice) and to comply with legal and statutory requirements. Records help us demonstrate that we are meeting our responsibilities and to keep as evidence of our business activities.
8.3. Retention periods for records are determined based on the type of record and the nature of the activity. We normally keep customer account records for up to five years after your relationship with the Money and Pensions Service ends, whilst other records are retained for shorter periods, for example 90 days for CCTV records or 12 months for call recordings. Retention periods may be changed from time to time based on business or legal and regulatory requirements.
8.4. We may on exception retain your information for longer periods, particularly where we need to withhold destruction or disposal based on an order from the courts or an investigation by law enforcement agencies. This is intended to make sure that the organisation will be able to produce records as evidence, if they’re needed.
8.5. If you would like more information about how long we keep your information, please contact us at firstname.lastname@example.org or 020 7943 0500.
9.1. We are committed to maintaining and enhancing the privacy and confidentiality of your personal data. We take various steps to protect the information you provide from loss, misuse, and unauthorised access or disclosure by; ensuring only authorised persons can access your data and running website scanning and penetration test activities. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.
9.2. Your data is stored inside the EEA and will not be transferred outside the EEA.
9.3. If a security breach causes an unauthorised intrusion into our system that materially affects you or the privacy of your data we will notify you as soon as possible. We will also notify the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of the breach.
9.4. We are committed to ensuring that your information is secure with us and with the third parties who act on our behalf. For more information about the steps we are taking to protect your information please contact us at email@example.com or 020 7943 0500.
10.1. We will only use and share your information where it is necessary for us to carry out our lawful business activities. Your information may be shared with and processed by members of the Money and Pensions Service.
10.2. We will process your information where it is our statutory obligation to do so (public task) and without prejudicing your interests or fundamental rights and freedoms. We want to ensure that you fully understand how your information may be used. We have described the purposes for which your information may be used in detail below:
develop, test, monitor and review the performance of services, internal systems and security arrangements offered by the Money and Pensions Service;
a. maintain, develop and test our network (including managing the traffic on our network), products and services, to provide you with a better service;
b. train our people and suppliers to provide you with services (but we make the information anonymous beforehand wherever possible);
c. create a profile about you to better understand you as our customer;
d. share personal information within the Money and Pensions Service Group for administrative purposes, such as sharing contact details, so we can get in touch with you; and
e. run surveys and market research.